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Customer Service

At ShopScissors.com we take great pride in providing our customers with the finest service in the industry. But we don't just talk about great customer service, we back it up with our ShopScissors.com Promise.

ShopScissors.com Promise

Click Here to Read the details of the ShopScissors.com Promise

Need Answers?
You can also find detailed information on our shipping policy and other shipping options by clicking on this link to our shipping page. If you have concerns about security or privacy, rest assured that we use the strongest 128-bit encryption available (provided by Thawte, a leader in Internet security) and be sure to read our comprehensive privacy policy . You can also contact us directly, we're available via e-mail or telephone to help you with your order or answer any questions about our high quality scissors.

Refunds and Returns
At ShopScissors.com we strive ensure that our products are of the highest quality and that your order arrives on-time and intact. If you should encounter any problem with your order, or you are unsatisfied for any reason, contact us within 30 days of your purchase and ShopScissors.com will provide a replacement product free of charge or, if you prefer, refund the purchase price excluding shipping charges. Refunds issued for product in like new condition in original packaging.

How does it work?

  1. Use the form on the Contact Us page to provide a brief description of the problem (please be sure to include your Order Number).
  2. Our Customer Service department will issue you a Return Authorization (RA) number and send you shipping instructions for the package that you wish to return.
  3. Return the product to the following address:
      ShopScissors.com
      5704 W Sligh Ave, Suite 100
      Tampa, FL 33634
  4. Once we receive the package at our clearinghouse, we will immediately issue your refund or ship your replacement product.
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